Telephone and face to face appointments are offered by the GPs and Practice Nurses Monday to Friday, morning and afternoon. 

Morning consultations commence from 08:30 and 14:50 in the afternoon. The last consultation is at 17:30.

Consultations are by appointment, made either in person or by telephoning 421211 between 08:00 and 18:00.  Patients wishing to see a specific doctor or nurse will be accommodated wherever possible, however please be mindful that they have various working patterns and part-time hours.

The practice operates a triage system for patients looking for same day advice from a GP or nurse.  The receptionists record details of the request and a GP or practice nurse triages the information. Please do not be offended when asked for details of the nature of your call, this is to help the GPs prioritise appointments and direct you to the correct health care professional to deal with your query.  

You may be asked to attend the surgery to see a GP or send in photographs in the first instance. It may not be the GP you normally see, but whichever is available or on call. A telephone consultation may be offered.  Please remember that requests for sick lines and insurance certificates are important but are not medical emergencies.  They can be dealt with at the next available appointment.

If you are a carer, providing voluntary care for a relative/friend, and require appointments to accommodate your caring role, please let a member of staff know and we will try our best to facilitate this.

Community Pharmacists are best placed to deal with minor ailments (i.e. coughs, cold symptoms, hay fever, rashes, constipation, thrush infections, cold sores, warts and urine infections) in the first instance. Some treatments are free of charge for minor ailments; you can register with the pharmacy for this service.

We will always respect your privacy, dignity and your religious and cultural beliefs, particularly when intimate examinations are advised – these will only be carried out with your agreement and you will be offered a chaperone to be present at the examination if you wish.

In accordance with the Trust’s Interpretation & Supported Communication Services policy, if you require an interpreter, signer or lip reader to be present at your consultation, please let the reception staff know when you book an appointment so that the necessary arrangements can be made.

Please let us know as soon as possible if you need to cancel an appointment in order for us to give the slot to someone else.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you are unable to attend the surgery and require a home visit, then please contact us before 10.00 am.  House call requests at other times are for emergencies only.  The home visit service is primarily for our elderly or terminally ill patients.  All visits are at the discretion of the GP. 

We have a texting service which allows you to receive confirmation and reminders about your appointments and invitations to attend for chronic disease monitoring.

To have this service you will need to register by completing a consent form, please ask a member of staff for details.

Please remember to update your contact details with us when you change address, telephone numbers and email address.