We aim to provide you with the best service we can.
To achieve this we acknowledge that:
You have the right to be treated with courtesy, dignity and respect at all times, and not to be discriminated against on the grounds of age, sex, religion, race or medical condition
You should not be kept waiting unnecessarily and be informed if surgeries or clinics are running late
You have the right to request a home visit if you are too ill to attend the surgery or are housebound.
Your repeat medication should be ready for collection 48 hours (2 working days) after placing the request either at the surgery or at a pharmacy
What we ask in return:
We hope you will assist us in achieving these aims by:
Extending the same courtesy and politeness to our practice team
Keeping your appointment or letting us know in advance if you are unable to attend
Attending for your screening and medication reviews when invited to do so
Ordering your repeat prescription in good time
Only requesting a home visit when it is necessary
Not mis-using emergency or urgent appointments
Keeping us informed of changes of address or contact numbers
The Partners will not tolerate abusive or threatening behaviour towards any member of staff or member of the general public visiting the practice. Behaviour of this kind will result in removal from the practice list